Everything You’re Wondering About

Clear answers to help you experience Zenhydrate with confidence.

General FAQ

How Does The ZenHydrate Bottle Work? +

With one press, electrolysis infuses molecular hydrogen into water, creating antioxidant-rich hydration without altering taste.

Is Hydrogen Water Safe For Daily Use? +

Yes. Molecular hydrogen is naturally produced in the body and widely studied for its safety and antioxidant properties.

How Often Should I Use The Bottle? +

You can use it daily. Most users activate hydrogen infusion 1–3 times per day for optimal hydration support.

Does Hydrogen Water Change The Taste? +

No. Hydrogen is tasteless and odorless, keeping your water clean, smooth, and refreshing.

Can I Use Any Drinking Water? +

Yes. Use filtered or purified drinking water for the best hydrogen infusion results.

How Is ZenHydrate Different From Regular Bottles? +

ZenHydrate combines molecular science, portability, and conscious design to support hydration beyond thirst.


Returns & Refunds

Simple, fair, and worry-free — just the way it should be.

What is your return policy? +

We accept returns within 30 days of delivery. Items must be unused, in original condition, and returned in their original packaging to qualify.

How do I start a return or exchange? +

Contact our support team with your order details. Once approved, we’ll share clear instructions to complete your return smoothly.

When will I receive my refund? +

After your return is received and inspected, approved refunds are processed to your original payment method within 5–10 business days.

What if my item arrives damaged or defective? +

Please notify us within 3 days of delivery with supporting photos. We’ll arrange a replacement or issue a full refund at no extra cost.


Shipping

How long does order processing take? +

All orders are typically processed within 1–3 business days after payment is confirmed before they are dispatched.

How long does delivery take after shipping? +

Once shipped, estimated delivery times range from 5–12 business days, depending on your location and courier availability. Delivery times may vary during holidays or peak seasons.

Will I receive tracking information for my order? +

Yes. Once your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your package’s journey. Please ensure your shipping address is accurate, as we are not responsible for delays or lost packages due to incorrect details.

What if my item arrives damaged or defective? +

Please notify us within 3 days of delivery with supporting photos. We’ll arrange a replacement or issue a full refund at no extra cost.

Need Further Support?

Still have questions? Our team is here to help! Reach out anytime, and we’ll make sure you get the answers you need.
Contact support